Customer Conversation Feed

Note Info PT #15560
Received: December 30, 2021 11:43 am
Created By: randy@rfgbrokers.com
Customer Conversation

Hi Emily, Thanks for your inquiry. Your invoice has already been paid. Yes you can store your own lights. However, there are some things to consider which you can read on our website under the FAQ’s page. If you go there you will find the following information: 

If you store your own lights, we will not be responsible for any repairs that may be required when we install them the following season. Our warranty for your lights is perpetual as long as we are installing, removing and storing them.  IF YOU DO NOT WANT US TO STORE YOUR LIGHTS, please advise us via our website contact form PRIOR to January 1st.  After we remove your lights, we will leave them at your house. We will not be responsible should someone steal or damage them. Again, if you install with us the following year, you will be responsible for any costs associated with repairing or replacing the lights.  Our warranty ends when we remove them and leave them at your house. If we install, remove and store your lights, we will be responsible to warranty them.  Should anyone other than Bright Lights install, remove or store your lights, our warranty will not apply.

Thank you for your business and Happy New Year!

Randy

Service Call #15553
Billing Question
Completed
Assigned:
Routing Position:
Service Call #15553
Emily
 Kabangu
9109 NE 79th St
Kansas City
, MO
, 64158
Assigned Contractor 1:
None
Assigned Contractor 2:
None
Service Notes

Hello, I would like to store my own lights this year once they are taken down. I also do not see a way to pay my remaining bill online although I follow the link through the multiple text messages I have received.  Thank you, Emily Kabangu

Note Info PT #15441
Received: December 21, 2021 12:08 pm
Created By: randy@rfgbrokers.com
Customer Conversation

Hi Jacob, You are right! In fact, unless I am overlooking something we did for you other than install 83 lights, we owe you $85.00. I looked up your payments and you paid $250 in September and $250 in October just like you said. Your total invoice was for $415.00.  Can you think of a reason why your invoice might have been $500 instead of $415? If not, how do you want your $85 refund? By check or credit towards next year’s services? Thanks for your business and Happy Holidays! Randy

Service Call #15421
Fix My Lights
Completed
Assigned: December 21, 2021
Routing Position: 4
Service Call #15421
Jacob
 Harper
5301 N Walnuit St
Kansas City
, MO
, 64118
Assigned Contractor 1:
Shay Miller
Assigned Contractor 2:
None
Service Notes

Good Evening,

two things: some of my lights blew down from the storm last week. Two: I keep getting a request to pay my bill but I’m fully paid up. I have two charges on my card from September and October. Not sure why I have a request for $164,

Note Info PT #15430
Received: December 21, 2021 7:44 am
Created By: randy@rfgbrokers.com
Customer Conversation

Hi Chris, thank you for your concern. The bill does not include the archway around your entryway that we will do for you next year. I am very sorry about the oversight. But you are only being billed for the 160 bulbs on the rest of the house.  If you find that our worker miscounted, please feel free to notify us and we will adjust your bill. Thank you for your business and happy holidays to you and your family! Randy

Service Call #14841
Billing Question
Completed
Assigned:
Routing Position:
Service Call #14841
Chris
 Robb
5712 Willow Pl
Parkville
, MO
, 64152
Assigned Contractor 1:
None
Assigned Contractor 2:
None
Service Notes

Need to confirm the scope of my original order, to ensure billing is correct.  Lights look great, along the rooflines.  However, we discussed placing lights around the arch that leads to the front door.  This was not done.  Want to make sure I’m not being billed for this portion of the project.  We can add this on next year.  Thanks!

Note Info PT #15269
Received: December 18, 2021 10:33 am
Created By: randy@rfgbrokers.com
Customer Conversation

Hi Amy, We will repair this on Monday. Hope you and Bill and the family are going to have a great holiday! Randy

Service Call #15256
Fix My Lights
Completed
Assigned: December 20, 2021
Routing Position: 13
Service Call #15256
Amy
 Ledford
1724 NE Aberdeen Dr.
Lees Summit
, MO
, 64064
Assigned Contractor 1:
Shay Miller
Assigned Contractor 2:
None
Service Notes

Hi –

The wind blew a section of our lights off over the eve of the house. 

Note Info PT #15243
Received: December 17, 2021 5:57 pm
Created By: randy@rfgbrokers.com
Customer Conversation

Hi Jennifer, Thanks for contacting me. I just sent you another updated which does reflect the deposit. The amount you owe did include a credit for your deposit.  We just did not show the deposit amount credited on the first invoice. Thank you for your business and Happy Holidays! Randy

Service Call #15160
Billing Question
Completed
Assigned:
Routing Position: 0
Service Call #15160
Jennifer
 Ricci
8516 Ensley Pl
Leawood
, KS
, 66206
Assigned Contractor 1:
None
Assigned Contractor 2:
None
Service Notes

Answered her question.

Note Info PT #15120
Received: December 16, 2021 10:00 pm
Created By: jsm721@gmail.com
Customer Conversation

Why did my bill change?

Service Call #15117
Fix My Lights
Completed
Assigned: December 20, 2021
Routing Position: 14
Service Call #15117
Jaimie
 McIntosh
4242 NE Edmonson Ct
Lees Summit
, MO
, 64064
Assigned Contractor 1:
Shay Miller
Assigned Contractor 2:
None
Service Notes

Lights on the front have blown off.