Hi Emily, Thanks for your inquiry. Your invoice has already been paid. Yes you can store your own lights. However, there are some things to consider which you can read on our website under the FAQ’s page. If you go there you will find the following information:
If you store your own lights, we will not be responsible for any repairs that may be required when we install them the following season. Our warranty for your lights is perpetual as long as we are installing, removing and storing them. IF YOU DO NOT WANT US TO STORE YOUR LIGHTS, please advise us via our website contact form PRIOR to January 1st. After we remove your lights, we will leave them at your house. We will not be responsible should someone steal or damage them. Again, if you install with us the following year, you will be responsible for any costs associated with repairing or replacing the lights. Our warranty ends when we remove them and leave them at your house. If we install, remove and store your lights, we will be responsible to warranty them. Should anyone other than Bright Lights install, remove or store your lights, our warranty will not apply.
Thank you for your business and Happy New Year!
Hello, I would like to store my own lights this year once they are taken down. I also do not see a way to pay my remaining bill online although I follow the link through the multiple text messages I have received. Thank you, Emily Kabangu
Hi Jacob, You are right! In fact, unless I am overlooking something we did for you other than install 83 lights, we owe you $85.00. I looked up your payments and you paid $250 in September and $250 in October just like you said. Your total invoice was for $415.00. Can you think of a reason why your invoice might have been $500 instead of $415? If not, how do you want your $85 refund? By check or credit towards next year’s services? Thanks for your business and Happy Holidays! Randy
two things: some of my lights blew down from the storm last week. Two: I keep getting a request to pay my bill but I’m fully paid up. I have two charges on my card from September and October. Not sure why I have a request for $164,
Hi Chris, thank you for your concern. The bill does not include the archway around your entryway that we will do for you next year. I am very sorry about the oversight. But you are only being billed for the 160 bulbs on the rest of the house. If you find that our worker miscounted, please feel free to notify us and we will adjust your bill. Thank you for your business and happy holidays to you and your family! Randy
Need to confirm the scope of my original order, to ensure billing is correct. Lights look great, along the rooflines. However, we discussed placing lights around the arch that leads to the front door. This was not done. Want to make sure I’m not being billed for this portion of the project. We can add this on next year. Thanks!
Hi Amy, We will repair this on Monday. Hope you and Bill and the family are going to have a great holiday! Randy
The wind blew a section of our lights off over the eve of the house.
Hi Jennifer, Thanks for contacting me. I just sent you another updated which does reflect the deposit. The amount you owe did include a credit for your deposit. We just did not show the deposit amount credited on the first invoice. Thank you for your business and Happy Holidays! Randy
Answered her question.
Why did my bill change?
Lights on the front have blown off.